Chatbots on the Nexios platform

Nowadays most companies offer the option for their customers to contact them online via a built-in chat surface. The benefits are undeniable, talking to an agent while browsing the website can help answer questions, navigate between products and services and also enable users to get immediate support.

However, it can be time and energy consuming to constantly have an agent available, ready to chat when most of the requests from the customers are simple, mundane things or trying to find general information.

Nexios offers the possibility to decrease the workload and simplify processes by enabling chatbots that can also be programmed to run by AI, not only pre-set answers.

AI-powered chatbots act as virtual agents, capable of handling customer interactions with the same efficiency and accuracy as human agents. They understand natural language, learn from interactions, and adapt to different scenarios, providing personalized responses in real time.

AI chatbots can handle complex inquiries, process multiple conversations simultaneously, and integrate with various systems to access relevant data instantly. This results in faster resolutions, improved customer satisfaction, and reduced operational costs.

On the other hand, rule-based chatbots with pre-set answers are an excellent solution for handling structured queries with speed, accuracy, and consistency. They ensure quick responses, reduce wait times, and provide a seamless customer experience for predictable, repetitive tasks.

Many people are still afraid of artificial intelligence, untrusting of the unknown, but Nexios is using the newest, most modern technology to fulfill all your needs and in the case of misunderstandings or unsatisfactory discussion, it’s always optional to switch the conversation over to a live agent and ask more complex questions.

Even if you are not ready for setting up AI solutions at this moment, you can choose to have a regular chatbot via multiple communications channels where your team can pre-set the frequently asked questions with the desirable responses.

Your users don’t need to wait in line to be connected to an agent and your contact center can decrease the daily workload by disposing agents focusing on specific customers’ requests while chatbot will handle rest of the queries that don’t require living and breathing service personnel to be sorted.

It may seem extremely complex and time-consuming to set up the chatbots and that could be the overall experience of many with contact center platforms, however at Nexios, we simplified the process, keeping the user experience as the highest priority, like always.

The interactive, low-code/no-code surface enables everyone to be able to work their way through the setup, there is no need for any special development or coding knowledge. The interface is designed in such a way that wrongly set or missing steps are highlighted throughout the whole process, thus lowering the chances of issues and making it near impossible to create a functional chatbot with mistakes.

However, if you are experiencing difficulties with the initial setup, our helpful team members are always ready to help you out or answer any questions you may have.

If you are interested in exploring more on the topics of chatbots, boosting the efficiency and decreasing the workload of your contact center, feel free to contact us, we would be happy to present the newest solutions Nexios can offer to your company!