How your contact center can benefit from Nexios’ interactions module?

How your contact centre can benefit from Nexios’ interactions module?

Most contact center platforms offer a way to track certain types of interactions with the customers, but through Nexios’ interactions module organizing the daily work gets a lot easier.

The built-in feature allows agents and supervisors to follow incoming and outgoing communication attempts across all the channels your company is using, even if you decide to add chat, emailing or video conversations as well beside the regular phone calls.

With one click all necessary information is available, not only the interactions between your company and your customers, but also any related in-house process as well.

In case there is some additional work required with a certain interaction, agents can create tasks through Nexios’ ticketing system to make sure that each query is handled with the utmost perfection and the tasks themselves can also be viewed and accessed through the interaction module for a higher level of efficiency.

With a simple connection through your preferred CRM system, the full collection of data for every returning customer can be seen directly through Nexios, making every day work simpler and easier to manage, eliminating the need to constantly switch between applications while processing a request.

The interaction module offers a thoroughly organized set of information and extended customer history, but due to the user-friendly and intuitive dashboard very needed data can be retrieved with just a few clicks, allowing agents to be productive without losing valuable minutes unnecessarily on trying to piece together the callers’ journey with the company.

But the interaction module is not only a feature to access and view information, agents have the opportunity to start calls, type messages, create tasks and write emails through this interface, making it a unique one-stop-shop for your contact center’s every need.

If you are wondering how does Nexios’ interaction module look like and would like to see how much time you can save on the everyday operation in your contact center, reach out to us, so we can show you a free, no-commitment demo of the whole platform!