Latest Posts
The Future of Customer Service: Unlocking Efficiency with AI Mail Assistant
In today’s fast-paced digital world, effective communication is the cornerstone of any successful bu...
Ditching the Robot Rumors: Why Chatbots Are Actually Your Customers’ New Best Friend?
Forget the “impersonal” tag. Modern chatbots are light-years ahead. They’re built to understand what...
Revolutionize Your Business Communication with AI
Your customers have a question, and they want an answer now. They don't want to wait on hold, naviga...
Chatbots on the Nexios platform
Nexios offers the possibility to decrease the workload and simplify processes by enabling chatbots t...
How your contact center can benefit from Nexios’ interactions module?
The built-in feature allows agents and supervisors to follow incoming and outgoing communication att...
How to evaluate agents effectively?
Every call center manager understands the importance of the frequent and throughout evaluation, so i...
Boost call center performance by focusing on FCR
By having a healthy First Call Resolution and avoiding returning calls from unsatisfied callers can ...
How to use IVR effectively and improve the customer experience
IVR can be so much more than just an automated system response. We have gathered several ideas on ho...
Live chat as part of the CRM system
Implementing live chat on your site can give you the unique opportunity to assist your customers on ...
Is it time to change your CRM system?
How do you know when should you consider looking at other options for a contact center software? ...
5 tips to effectively train newcomers virtually
It might not be needed to have face-to-face onboarding trainings with your remote workforce, if you ...
CRM: On premise vs. Cloud
CRM systems used to always be an on-premise solution, but with cloud setups gaining popularity, thei...
5 signs you need a new call center software
How to identify if your current software is out-of-date and cannot keep up with the new ways of comm...
Boost the customer experience with video identification!
With the use of this tool, it’s not necessary anymore to have a face-to-face interaction with your c...
Increasing efficiency with smart call center management
You don’t have to rely on luck anymore, it’s up to you which operator gets to talk to certain custom...
Recession & Cloud
Cloud is the key to optimize processes and maximize human capital. ...
8 call center KPIs you have to measure
You can only optimize those values in your contact center which you can measure as well. There are c...
How to keep your remote agents motivated?
It's hard to be motivating and encouringing when your employees are not even in the same building as...
How to manage a remote call center?
The world is changing and we need to change with it if we want our business to stay afloat. Find out...